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Subject: Refund Policy for thecakestudio.in

Dear Valued Customer, Thank you for choosing CakeStudio.in for your confectionery needs. We strive to provide you with the highest quality products and services. As part of our commitment to customer satisfaction, we have formulated our refund policy to ensure a smooth and transparent process in case you encounter any issues with your order.

1.Eligibility for Refund: :

We understand that circumstances may arise where a refund is necessary. You are eligible for a refund if:
The product received is damaged or defective. The wrong product is delivered. The product does not match the description on our website..

2.Refund Procedure:

To initiate a refund, please follow these steps: Contact our customer service team within 24 hours of receiving the product. Provide details such as your order number, date of purchase, and nature of the issue. Depending on the situation, we may request photographic evidence to support your claim. Once your request is validated, we will initiate the refund process.

3.Refund Methods:

Refunds will be processed using the same method of payment used for the original transaction. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

4.Refund Amount:

For damaged or defective products, we will issue a full refund, including any shipping charges incurred. In cases where the wrong product is delivered, we will either provide a full refund or arrange for the correct product to be sent, depending on your preference. If the product does not match the description on our website, we will issue a refund for the product amount.

5.Non-Refundable Items:

Customized or personalized products cannot be refunded unless they are damaged or defective. Items that have been consumed or partially consumed cannot be refunded.

6.Cancellation Policy:

Orders can be canceled within 24 hours of placement. A cancellation fee may apply if the order has already been processed or prepared for delivery.

7.Contact Information:

For any inquiries or assistance regarding refunds, please contact us at: Email: support@cakestudio.in Phone: +91 88304 72304

8.Changes to Refund Policy:

We reserve the right to modify or update our refund policy at any time. Any changes will be communicated through our website or via email. At CakeStudio.in, your satisfaction is our priority. We appreciate your understanding and cooperation regarding our refund policy. Should you have any further questions or concerns, please do not hesitate to reach out to us.
Warm regards, thecakestudio.in Team