Welcome to The Cake Studio, where we take immense pride in delivering the finest cakes right to your doorstep. Our goal is to ensure that your experience with us is seamless and delightful, from the moment you place your order to the moment you receive your cake. Please read our shipping policy carefully to understand our procedures and services.
The Cake Studio offers delivery services within Lucknow, Uttar Pradesh. Our primary delivery areas include, but are not limited to, Gomti Nagar and its surrounding neighborhoods. We strive to expand our delivery network continually and may include additional areas based on demand and feasibility. If you have any queries regarding delivery to your specific location, please contact us at +9188304 72304 or email us at anuraggingh@gmail.com.
We understand the importance of timely delivery, especially when it comes to celebrations. Our standard delivery hours are between 9:00 AM and 9:00 PM from Monday to Sunday. We offer the following delivery options:
Standard Delivery:Orders placed at least 24 hours in advance will be delivered within the next business day. For example, if you place your order at 2:00 PM on Monday, it will be delivered by 2:00 PM on Tuesday.
Same-Day Delivery: Available for orders placed before 1:00 PM. We ensure that same-day deliveries are made between 4:00 PM and 9:00 PM.
Fixed Time Delivery: If you wish to receive your cake at a specific time, please choose the fixed time delivery option while placing your order. Additional charges may apply.
Midnight Delivery: Surprise your loved ones with a cake delivered at midnight. This service is available for orders placed at least 24 hours in advance and incurs additional charges.
Our shipping charges are calculated based on the delivery location and the type of delivery service selected. Below is a breakdown of our shipping charges:
Standard Delivery: Free within Gomti Nagar. For other locations, a nominal fee of ₹50 may apply.
Same-Day Delivery:₹100
Fixed Time Delivery: ₹150
Midnight Delivery:₹200
Please note that shipping charges may vary during peak seasons and special occasions.
At The Cake Studio, we prioritize the freshness and quality of our cakes. Each cake is freshly baked and meticulously crafted upon receiving your order. Here’s how we process your orders:
1.Order Confirmation: Upon placing your order, you will receive a confirmation email or SMS with the order details and estimated delivery time.
2.Baking and Preparation:
Our skilled bakers prepare your cake with the finest ingredients, ensuring utmost care and hygiene.
3.Quality Check: Each cake undergoes a thorough quality check to ensure it meets our standards.
4.Packaging:
We use high-quality, food-grade packaging materials to protect your cake during transit, ensuring it arrives in perfect condition.
Our delivery team is dedicated to ensuring that your cake reaches you in pristine condition and on time. Here’s what you can expect during the delivery process:
Pre-Delivery Confirmation: Our delivery executive will contact you prior to arrival to confirm your availability and provide an estimated time of arrival.
Contactless Delivery:You will receive a confirmation message once the delivery is completed.
While we strive to deliver every order on time, unforeseen circumstances such as traffic, weather conditions, or other emergencies may cause delays. In such cases, we will notify you promptly and provide updates on the status of your delivery. If there is an issue with your order, please contact us immediately at +9188304 72304 or email us at anuraggingh@gmail.com. We are committed to resolving any issues to your satisfaction.
Standard Orders: Orders can be cancelled up to 24 hours before the scheduled delivery time without any charges. To cancel an order, please contact us at +9188304 72304 or email us at anuraggingh@gmail.com. Same-Day and Fixed Time Deliveries: Cancellations for same-day and fixed time deliveries are not permitted once the order has been confirmed. Midnight Deliveries: Cancellations for midnight deliveries are not permitted once the order has been confirmed.
Damaged or Incorrect Orders:If you receive a damaged or incorrect cake, please contact us immediately. We will arrange for a replacement or issue a full refund based on the specific circumstances.
Non-Delivery: In the unlikely event that we fail to deliver your order, we will issue a full refund.
Refunds will be processed within 7-10 business days and credited back to the original mode of payment.
reaches you fresh, delicious, and on time. Thank you for choosing us for your special moments. We look forward to serving you and making your celebrations memorable. For any additional information or specific requests, please do not hesitate to contact us. Happy Celebrating!